Frequently Asked Questions

Everything you need to know about shopping with QUTOYS

What is the standard shipping time for QUTOYS orders?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

How can I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Are your materials sustainably sourced?

At QUTOYS, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring a similar garment you own to compare against our size chart for the best fit.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.